Cart 0

Frequently Asked Questions

I like your design, but I would like it in different colors.  Is that possible?
The customization options that are included in the price vary from product to product and may include:  hair color, hair style, skin tone, glasses, freckles, bow and name. The price does not include changes to color palette.  However, we will make simple changes to the color palette for an additional fee of $3.00 per illustration.  Reorders of the same item will not incur the additional fee.

Do you charge sales tax?
As required by law, a sales tax of 8.75% is added to all orders shipped to Illinois addresses.

What forms of payment do you accept?
Stacey M Design accepts American Express, VISA, MasterCard and Discover credit cards, as well as ATM cards with a VISA or MasterCard logo. We also accept checks and money orders through the mail. We do not ship COD.

If I want to pay by check or money order, where do I send the payment?
If you would like to pay for your order by check or money order, you must mail in your order and payment. Please process the order online using our shopping cart. For payment select, “Check or Money Order.” Click the “Purchase” button. Print out your order form and mail with payment to: Stacey M Design, PO Box 81, Eola, IL 60519-0081. Make your check or money order payable to “Stacey M Design.”  Note that we will not begin work on your order until we have received payment.

If I am local, do you offer customer pickup?
Yes.  However, please note that I will meet customers in one of 2 places only:

  • Wheaton Sport Center.  I am there with a table once each month.  Please note that access to the WSC is by membership only.   To find out when I will be there, please check my Facebook page, or email me at service@staceymdesign.com
  • Aurora, IL.  I will meet you at retail store located at Eola Road and North Aurora. 

If you are unable to pickup at either of these locations, please select to have your order shipped to you.

I would like to see a proof before I pay. Is that possible?
Most of our products require manual customization which involves a great deal of work. So we must request full payment BEFORE we begin work on an order, including making a proof.

Do you ship overseas?
We can accept orders that will ship outside the US. We will contact you to let you know the additional shipping charges. We ship to APO addresses at our standard shipping rates.

What is the order processing time?
Most of the Stacey M Design product line is custom and made to order. For custom items, once we receive the order and payment, within 1-2 week days we will email you a proof.  We then wait for approval from you. If changes are requested, we will make a new proof.

Each item has to be printed or otherwise produced. Because of the volume of orders we receive, we now outsource most of our production. After we receive final approval of the proof, it generally takes approximately 3-5 business days to produce the products.

After production we ship via USPS First Class Mail or Priority Mail. If you choose standard shipping, the transit time is anywhere from 1-7 days, depending on your location. Any delays in the transit time once we deliver the package to the USPS is out of our control.

During peak periods such as November, December, January and February, processing times may increase. We are aware that many items such as invitations and holiday gifts are time sensitive. We do give invitations priority in processing. If other items are time sensitive, please let us know via email and we will do our best to accommodate you..

What is your return policy?
Because most of our products are custom produced according to the customer’s specifications, we cannot offer refunds on items made according to the customer’s specifications.

What is your privacy policy?
All information gathered for your order is held confidentially and will never be sold to a third party or automatically added to our e-newsletter.

Disclaimer
By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither Stacey M Design nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, or color variations.

All images, designs and content are protected by copyright laws.
© 1995 – 2016- Stacey Montgomery